About
Accomplished senior executive with over two decades of leadership experience across telecommunications, oil & gas, the public sector, and IT consulting. Most recently served as General Manager of the Enterprise Business Unit (B2B) at MTN Cameroon, delivering scalable digital transformation and ICT solutions to corporations and government institutions.
Recognized for successfully driving large-scale digital transformations, building and deploying comprehensive portfolios of digital solutions and IT infrastructure. A multifaceted leader, he combines deep engineering rigor (software engineering, project management, IT service management) with sharp commercial acumen and strategic vision.
A pioneer and dedicated leader in the project management profession across Africa, he co-founded and served as President of the PMI Cameroon Chapter. He was also a member of the PMI Africa Working Group and the organizing committee for the very first PMI Africa Conference in Johannesburg (2015). The first certified CAPM candidate during PMI's inaugural examination in Cameroon, he also holds PMP® and PMI-RMP® certifications.
A keynote speaker at PMI conferences, the Tony Elumelu Foundation Entrepreneurship Forum, and TEDxFébé. He is a published author dedicated to African wisdom, youth empowerment, and education. A Computer Science graduate from the École Nationale Supérieure Polytechnique de Yaoundé, he has completed advanced executive education programs at The Wharton School, Columbia Business School, and Duke Corporate Education.
Career Path
Neo Center - Inspire Africa
Founder
Inspiring and empowering the next generation of African leaders by developing key competencies in leadership and project management.
MTN Cameroon — 11 yrs 4 mos
General Manager Enterprise Business Unit (B2B)
Comprehensive leadership of the commercial B2B division with full P&L responsibility—from lead generation to delivery and customer care (marketing & GTM, product management, sales operations, business insights). Oversaw inter-operator operations and strategic programs including Roaming and Wholesale.
General Manager Customer Experience & Services
Formulation and nationwide execution of customer experience strategy and operations across all touchpoints, with a primary focus on digitalizing customer channels.
Acting General Manager Customer Services
Steered nationwide customer service strategy and operations; led major organizational restructuring of the department.
Senior Manager Digital Operations & Premium Channels
Designed and accelerated customer service digitization (digital self-care channels, VIP client management, inbound and outbound contact centers). Spearheaded the rollout of this digital transformation across 6 West & Central African operating companies (Congo, Côte d'Ivoire, Benin, Guinea, Liberia, Guinea-Bissau).
Program Manager
Delivered multiple strategic business portfolios and programs. Served as Interim Senior Manager of the IS Project Management Office (PMO) for several months, reporting directly to the CIO.
Value Added Services Engineer
Technical coordinator for VAS projects. Provided Tier 2 & Tier 3 engineering support. Deputy coordinator for the IT Infrastructure Change Approval Committee.
Citech (Brazzaville & Cameroon) — 2 yrs 11 mos
Associate & Head of Technical Division
Partner in charge of the technical division and new business development. Coordinated flagship public sector modernization projects in Congo-Brazzaville and launched consulting operations in Cameroon:
• Technical coordination of software development activities
• Service management based on ITIL best practices
• Project coordination applying PMI standards
• Commercial strategy, contract oversight, and key client relationship management
• Professional training in PMI project management
Pecten Cameroon Company — 2 yrs 11 mos
Surface & Business Applications Support
Managed IT application portfolios across Production, Finance, HR, HSSE, and IT: deployment of new business systems, rationalization, database administration, and custom application enhancements.
Cyber-café Evernet — 1 yr
Systems and Network Administrator
Network and systems administration across Microsoft Windows 2000 Professional / Server environments.
Project Management
PMI Leadership & Project Management in Africa
Member of the PMI Africa Working Group
Strategic contribution to the institutional development and continent-wide impact of the Project Management Institute across Africa.
Advisory Board Chairman
PMI Cameroon Chapter — Provided high-level strategic orientation and mentorship to the executive board.
Keynote Speaker at PMI Africa Conference (Mauritius)
Expert presentation and panel contribution during the flagship pan-African conference of the PMI.
Organizing Committee Member — 1st PMI Africa Conference (Johannesburg)
Head of corporate sponsorship for PMI's historic inaugural African conference and active delegate at the Leadership Institute Meeting (LIM).
President of PMI Cameroon Chapter
Executive leadership and institutional expansion. Successfully launched the PMI Cameroon Chapter at GICAM under the high patronage of the Prime Minister.
Delegate at PMI Annual LIM Conference (Dubai)
Represented Cameroon at the Leadership Institute Meeting (LIM) in Dubai.
Official Chartering of PMI Cameroon Chapter
Formal PMI chartering and appointment as Vice-President in charge of Operations.
Vice-President in charge of Operations
PMI Cameroon Chapter — Governance structuring, operational management, and professional certification programs.
Organizer of the First Official PMI Meeting at GICAM
Convened the inaugural formal gathering of Cameroon's project management community at GICAM (Douala).
Co-founder of PMI Cameroon Chapter
Established the founding committee to officially implant the Project Management Institute in Cameroon.
First Certified CAPM® in Cameroon & Organizing Member
First certified CAPM® recipient during the inaugural official PMI examination session organized in Cameroon, and member of the organizing committee.
Author
« The Wisdom of Jean Miché Kankan »
An insightful work exploring timeless lessons of African wisdom derived from the sketches of Jean Miché Kankan (Dieudonné Afana Ebogo), one of Cameroon's greatest comedians. Highlighting the sanctity of family, obedience to teachers and parents, civic responsibility, common good, and the dignity of work—Franck Gérard Kom draws a retrospective on the 1980s to illuminate pressing contemporary societal questions.
« Tonton comment as-tu réussi tes études ? »
Written for Cameroonian and African youth navigating the educational system, as well as parents seeking practical guideposts for the next generation. Franck Gérard Kom offers concrete advice to achieve success not only in academic endeavors, but in building a fulfilling life.
« Au quotidien, je t'écoute »
Inspired by the Easter spirit, this devotional collection brings together daily commentaries on the Gospels written over two years, initially shared with loved ones to keep the flame of faith alive through the Word.
« Acquisition et Exploitation d'éléments de processus »
Technical and academic publication derived from his final thesis in Software Engineering at the École Nationale Supérieure Polytechnique de Yaoundé. It examines software process engineering and intelligent computer-assisted information system design (CIAO-SI project).
Education & Certifications
Academic Education & Executive Education
The Wharton School
Global C-Suite Program (Executive Leadership, Governance, M&A, Global Supply Chain)
Duke Corporate Education
Advanced Executive Leadership Programme
Columbia Business School Executive Education
International Certificate in Corporate Finance
École Nationale Supérieure Polytechnique de Yaoundé
Master of Science in Computer Science & Software Engineering (Diplôme d'Ingénieur)
Lycée LBY
Secondary Education
Licenses & Certifications
Global C-Suite Program
M&A and Corporate Development Strategies
Global Supply Chain Management Program
Corporate Governance: Maximize Your Effectiveness in the Boardroom
Microsoft 365 Certified: Fundamentals
Advanced Executive Leadership Programme
International Certificate in Corporate Finance
PMI Risk Management Professional (PMI-RMP)®
Project Management Professional (PMP)®
ITIL® Foundation Certificate in IT Service Management v3
Certified Associate in Project Management (CAPM)®
Microsoft Certified Database Administrator (MCDBA)
Foundation Certificate in IT Service Management
Interventions
Articles & Conference Papers
How to demonstrate quality in project management: Certifications – Professional certification programme offered by the PMI
Conference 2024A comprehensive study examining how professional certifications demonstrate and guarantee project management excellence in Africa. The paper highlights key factors to consider in project execution to improve not only project management processes, but the quality of projects and project managers across African organizations and public administrations.
The major challenges to be met by professional project institutions in Africa
Publication 2022An in-depth analysis of the critical role of professional project management institutions in driving socio-economic progress across Africa. The author benchmarks international standards, defines strategic priorities for African institutions, identifies key structural hurdles, and outlines concrete mitigation strategies.
Conference Videos & Speaking Engagements
Gallery
Interests
- • Golf
- • Basketball
- • Music
- • Cinema
- • Reading
- • Travel
- • Astronomy